Terms and conditions of use - Udengo - Gear for filmmakers
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About Us>Terms and conditions> Terms and conditions of use

Terms and Conditions

1. General Information

If You have any questions or concerns please contact us: info@udengo.com.
We respond to all emails within 24 hours. If you do not receive a response, please write again, perhaps the message did not reach us.

Udengo is a trading name of Bartłomiej Kusz, a company registered in and operating from the Republic of Poland. Our registered address is Tymiankowa 2,80-177 Gdańsk, Poland. Our VAT number is PL9570828002. 

2. Return policy

We provide 14-day return policy for products sold. If, for any reason, you are not satisfied with your purchase, full refund of the purchase (excluding the shipping expenses) can be applicable under the following circumstances:

All accessories must be unused.
All accessory packages must be unopened.
All items must be intact and undamaged (except for defects in manufacturing).

3. Tax & VAT

All prices incude 23% polish VAT.

EU customers:
You can only zero-rate the purchase when you are registered VAT EU member. You can check it on this page. If your number is valid - just enter it in the address form in your account details or after cart checkout (TAX ID field). If u are not VAT EU member you will get invoice with the 23% VAT added. 

Non EU customers:
The transaction does not include any Import Tax / Duty / VAT /  Handling Fees. For more information about the tax rate, please check with local Custom Department before purchases. If you reject the package due to any charged tax or duty, we reserve the right to charge all shipping cost and 5% (of total price) handling fee.

4. Payment

We accept payment from:

Information about the fact that payments are serviced by PayLane sp. z o.o. which is located in Gdańsk at ul. Arkońska 6/A3, zip code: 80-387, company number: 0000227278.

PayPal (with verified and confirmed address), PayLane, Credit Card and wire transfer.
If you require any additional service, please be sure to include your request with order.

5. Shipping

We ship worldwide.
Goods are delivered by UPS, DHL, DPD or Polish Post Office after the payment has been paid in full.
Please also allow 1 business day for shipment arrangement after completion of payment. If you have other special requests or want to use custom courier, please place your order using "custom curier" option.

Tracking number will be automatically sent to your e-mail. Please allow 3-21 business days for shipment as your item is shipped internationally.
Please note that delay can be caused by customs postage checking, strikes, holidays etc,.
Shipping costs do not include custom fees, taxes or VAT. You might be charged an additional duty charge upon receipt of your package based on your country's laws and regulations.

6. Cookies

Ridiculous European Union law makes us to inform you that this site uses “cookies”. Yes, 99% internet websites uses cookies .

Our online ordering system uses a cookie to record a unique reference on your computing device so that we can keep track of your order as you use the system.

This cookie, that's saved to your system, is only valid for a single visit and each new visit will result in a new cookie overwriting any previous records that were generated on previous visits to our site.

If your internet browser is set to reject cookies or if your network firewall won't allow them then unfortunately you won't be able to use our online store. Please refer to your internet browser's help section to see how to enable cookies on your computing device. In order that we can monitor and improve the site we may gather certain information about you when you use it, including details of your domain name and IP address, operating system, browser, version and the website that you visited prior to our site. This may involve the use of a cookie that will not expire at the end of your browsing session.


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